Location

Chico, CA

Description

The Product Manager, Local Government Financial Applications will define customer-driven product and service requirements and manage the go-to-market process for SunGard's Windows-based Local Government market-focused financial product solution set (ONESolution). Products assigned may include: General Ledger, Project Accounting, Project Allocation, Budgeting, Purchasing, Encumbrances, Bid & Quote Mgmt., Bid Online, Accounts Payable, Contract Mgmt., Banks Recon., Fixed Assets, Stores Inventory, Cash Receipts, Grants Mgmt., Work Orders, HR, and Payroll.

Job Responsibilities

* Act as product owner in agile development process managing customer-driven requirements and priorities. Develop product functional requirements, product life-cycle, marketing support and training of Sales, Marketing and other operational teams.
* Works with developers to establish product standards to support consistent user experience across Local Government product portfolio.
* Responds to product questionnaire for Local Government RFPs for financial products.
* Define high-level customer requirements for the entire customer experience including data content, delivery interface, application features and functions, distribution methods, purchase and provisioning, fulfillment, pricing, billing and servicing.
* Provide feedback from customers, sales, and market to members of product development and service teams for product evolution, enhancements, and priorities.
* Lead and provide direction to the product development and delivery teams to ensure quality, customer satisfaction and profitability objectives of new releases.
* Communicate and report the product-related leading indicators of success, issues and progress status to all stakeholders including win/loss analysis.
* Assist in identifying and managing technology partners and third-party solution providers.
* Take a leading role in the product change and problem management tasks.
* Ensure future product releases reflect experience gained from external market activities, customer discussions, usage analysis, competitive response, and market research.
* Participate in sales presentations and customer events.
* Approximately 50% travel.

Required Experience:

Job Related Skills -

* 5 to 7 years of experience working directly with customers to develop or deliver enterprise software products in the Local Government market. Product Management and/or Project Management experience preferred.
* Experience working closely with development, marketing, operations, customer service and sales teams
* Knowledge of Local Government customer operations and product solutions.
* Experience with customer-facing relationship building.
* Experience creating functional product requirement documentation.
* Experience creating user requirement documents
* Experience developing sales and marketing materials for public safety software solutions.
* Bachelor's degree required; technical degree and/or MBA a plus

Personal Skills:

* Hard-working and self-motivated
* Superior analytical skills
* Excellent communication skills; ability to effectively lead teams
* Experience with and an ability to communicate with a wide variety of business operations
* Ability to speak in public (training or demo experience a plus)

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